Viflux helps automation vendors, machine builders and controls teams turn technical documentation into guided self-service support, visual procedures and cleaner escalation paths.
Troubleshooting often crosses mechanical, electrical and software knowledge.
Support teams need a repeatable way to collect context before escalation.
Viflux connects commissioning guides, I/O checklists, HMI troubleshooting notes and turns them into guided experiences customers and operators can follow without digging through a static library.
The assistant can answer questions from approved content, ask clarifying questions about model or configuration, and collect useful details when a human needs to step in.
Choose a frequent support driver such as sensor setup or PLC fault triage.
Upload or link the commissioning guides, supporting videos and internal notes your team already uses.
Give customers a QR code, help center link or embedded assistant that starts from the product context.
These slots are part of the CMS shape now, so live Viflux examples can be attached when they are ready.
A focused page or guide that can combine steps, diagrams, short video clips and AI answers for industrial automation.
A focused page or guide that can combine steps, diagrams, short video clips and AI answers for industrial automation.
A focused page or guide that can combine steps, diagrams, short video clips and AI answers for industrial automation.
Yes. Viflux is designed to start from existing PDFs, videos, articles, SOPs and support notes, then package them into a more guided experience.
No. Viflux guides and assistants are web-based, so they can be opened from a link, QR code, packaging insert or help center page.
The assistant can collect the product, step, model and issue details, then route a cleaner ticket to the right team.
Start with one manual, one video or one recurring support issue. Build a product support experience that can grow into a full knowledge layer.
Searches, repeated questions and drop-off points become signals for better manuals, better training and better product design.