Start from symptoms and product context
Route users by model, setup state, error message or observed behavior before showing a fix.
- Error code paths
- Symptom-based triage
- Model and version filters
Solution
Interactive troubleshooting guides for products people need to fix.
Replace vague article searches with guided checks, symptom paths and answers that understand the product.
Guide users by symptomShow visual checks and warningsEscalate with useful diagnostic context
Symptomsnot article titles
Stepsnot static search results
Contextbefore escalation
Problem
Troubleshooting content is usually written for experts
Customers describe symptoms in plain language, while documentation is organized by systems, components and error codes.
A guided flow bridges that gap by asking the right question at the right time and showing what to check next.
How Viflux helps
Turn product knowledge into pages, guides and answers.
Blend AI answers with deterministic flows
Use structured steps for critical checks and AI answers for natural-language questions around those steps.
- Decision trees
- Manual citations
Workflow
Build a troubleshooting page
01
List the top symptoms
Pull them from tickets, search queries and support macros.
02
Map checks to source content
Tie each check back to a manual page, procedure or known answer.
03
Publish and improve
Use repeated questions to add missing branches and better visuals.
Future guide slots
Example guides this page can link to later.
These slots are part of the CMS shape now, so live Viflux examples can be attached when they are ready.
example
Troubleshooting guideMachine will not start
Power, safety interlock, HMI and fault-code checks.
example
Troubleshooting guidePoor fill accuracy
Nozzle, viscosity, calibration and sensor checks.
example
Troubleshooting guideConveyor belt drifting
Tracking, tension, roller and frame inspection steps.
FAQ
Answers for buyers comparing options.
Can this replace a decision tree?
It can include decision-tree logic, but adds visual steps, source citations and natural-language answers.
Can we keep safety-critical steps controlled?
Yes. Critical steps should remain structured and approved, with AI used around them for clarification and routing.
What content do we need first?
A known issue, documented checks and a preferred escalation path are enough to start.
Next step
Make your most common troubleshooting issue self-service.
Build the first guided flow around one symptom that already creates repetitive tickets.