Less repeat support
Give the answer while they are holding the part.
FOR RTA & FLAT-PACK FURNITURE BRANDS
Your furniture should be remembered for the finished room, not the instructions it took to build it.
THE PROBLEM IS FAMILIAR
When someone is holding a bolt, they need to see the next step — not search page 26 or scrub through a video.
THE PDF MANUAL
ReferenceHelpful at the bottom of the box. Hard to use at the moment of assembly.THE ASSEMBLY VIDEO
TimelineGreat context. Slow when they need one exact moment.▶Compare the side rail with its label and orientation in the approved assembly drawing.
Illustrative layout. The live product guide below has its own product-specific instructions.
A LIVE EXAMPLE
One focused step, the right visual context and answers from your approved product knowledge.
WHEN THE INSTRUCTIONS FAIL, THE PRODUCT PAYS
Unclear assembly creates the questions, returns and reviews that should never belong to a great product.
Give the answer while they are holding the part.
Make the next action obvious enough to keep moving.
Let the finished room be the thing they remember.
BUILT FOR THE MOMENT OF ASSEMBLY
Not another article. Not another timestamp. The answer, connected to the product and the step in front of them.
Customers can rotate the product and inspect the right orientation before they assemble.
The next action, parts and warnings stay together. No scrubbing through video or guessing from a diagram.
The AI assistant answers from your approved product knowledge and keeps customers moving.
NO 3D MODEL? NO PROBLEM.
Send the manual, photos, parts and dimensions. We create the model and guide, and your team approves every step before it goes live.
Start with one productFROM YOUR FILES TO EVERY BOX
Your PDF, assembly video, product photos or CAD. No rewriting or 3D model required.
We build the 3D model, structure every step and bring your product knowledge into the experience.
Embed it on the product page, add it to your help center or put a QR code in the box.
MAKE ASSEMBLY VISIBLE
Go beyond a PDF download. See how customers move through each guide, then focus your team where it can make the biggest difference.
START WITH WHAT YOU HAVE
Yes. Your current PDF, parts list and assembly video are the starting point. Viflux turns that product knowledge into an interactive guide that your team reviews before publication.
No. Viflux can create the 3D model and interactive guide from your manual, product photos, dimensions, parts information and CAD files when available.
A video shows one recorded angle. An interactive guide lets customers move step by step, inspect a part from another angle and return to exactly where they were.
Yes. The Viflux assistant can answer questions using the approved product knowledge supplied for that guide, with a route to your support team when a question needs human help.
Guide analytics can capture guide views, step views, step completions and guide completions, helping your team identify steps worth improving.
YOUR NEXT PRODUCT EXPERIENCE
Start with the manual and questions you already have.