Answer from approved product knowledge
Use manuals, guides, help centers and support notes as the knowledge base.
- Grounded answers
- Manual citations
- Procedure context
AI assistant
An AI assistant for technical support teams.
Reduce repetitive product questions while giving agents better context when a human needs to help.
Resolve repetitive questionsRoute complex issuesLearn from common support gaps
Frontlinedeflection layer
Contextbefore tickets
Docskept as source of truth
Problem
Technical support needs more than a generic answer bot
Customers ask about setup, symptoms, parts and procedures. The assistant needs product context, not just general language skill.
When a case escalates, support agents need the history of what the customer already tried.
How Viflux helps
Turn product knowledge into pages, guides and answers.
Improve ticket quality
Ask for missing model, serial, symptom or step details before escalation.
- Structured intake
- Cleaner routing
- Faster first response
Workflow
Launch a technical support assistant
01
Choose one product line
Use a product with enough docs and repeated tickets.
02
Connect knowledge sources
Add manuals, articles, macros and troubleshooting guides.
03
Review common questions
Improve the content and flows as customers ask real questions.
Future guide slots
Example guides this page can link to later.
These slots are part of the CMS shape now, so live Viflux examples can be attached when they are ready.
example
AI assistantSupport intake assistant
Collect model, symptom and attempted steps.
example
AI searchManual search assistant
Finds answers inside product documentation.
planned
Support workflowEscalation summary
Summarizes what happened before a ticket opens.
FAQ
Answers for buyers comparing options.
Can agents review unanswered questions?
Yes. Those questions are useful signals for content improvement and support training.
Can this work before a ticketing system?
Yes. It can act as a self-service layer before Zendesk, Intercom or a custom support flow.
What products are a good fit?
Products with manuals, procedures, setup steps, troubleshooting paths or recurring customer questions are strong fits.
Next step
Turn your support knowledge into a first-line assistant.
Launch with one product line and the support questions your team already answers daily.