产品支持流程与检查清单
将任务、信息来源及交接集中管理。
用于设备识别、换型、维护记录、操作员任务及支持升级的模板。
7此集合中已发布的页面
适用于您产品的指引、示例及实用起点
英文文章
Equipment Support Ticket Intake: A Reusable Workflow
An equipment support intake should establish the product, the user’s task and the observed problem before requesting a diagnosis.
equipment support ticket template打开
英文文章
Machine Model Identification Checklist for Support Teams
A machine identification checklist helps establish which equipment and configuration the support request concerns.